For more information, please see our Returns and Exchanges policy available here, and our Shipping and Delivery policy available here.

Orders for goods and services are placed by you when you proceed through our online store, input your order details and payment information and confirm payment of the order. On successfully placing and making payment for an online order, we will send you an order confirmation to the email address you provided during the purchase process. You are responsible for checking and confirming your order, including your order details, products, information and delivery address, are correct at the time of placing an online order. To the extent permitted by law, LIVA accepts no liability or responsibility for any incorrect orders or order details. Once an online order is placed, LIVA is not generally able to make any amendments to product, customer, or delivery details. If the order has not been dispatched from our warehouse, we may be able to cancel the order and make changes to delivery information, however we cannot guarantee this.

LIVA reserves the right to cancel any order placed on the online store where there are errors, inaccuracies or out-of-date information regarding pricing, stock availability, product descriptions or other matters related to the online orders. If your online order is cancelled for these reasons, we will contact you to make other arrangements (such as provision of substitute products). If you wish, you are entitled to a full and prompt refund for all amounts paid for any such cancelled online orders. LIVA further reserves the right to cancel any online orders where LIVA reasonably believes or suspects that the order was placed fraudulently or maliciously.

Prices for goods and services are as marked, provided however that LIVA reserves the right to amend any prices at any time prior to purchase where LIVA believes there has been an error, mistake or the incorrect price was inadvertently given in relation to the good or service. You are responsible for meeting all taxes, duties, charges and otherwise (including any customs and import taxes) associated with your purchase of goods and services from LIVA. If additional taxes or duties are payable on your purchase based on your region, these will be charged to you as part of the checkout process. Unless otherwise stated on our online store, all prices are stated inclusive of GST and all other applicable taxes and will be stated in either of Australian Dollars. LIVA is not responsible for any currency conversation rates charged as a result of you making your purchase with another currency.

Limited Time Offers apply to selected styles only. All limited Time Offers are valid for a specific period only. This information can be found on the promotion’s page. LIVA may change the period for Limited Time Offers from time to time. Buy One Get One Free (or similar) For “Buy One, Get One Free” offers (or similar promotions), the item of higher value will be charged at the full advertised price, and the item of equal or lesser value will be provided free of charge. This promotion applies only to eligible products purchased in the same transaction and cannot be combined with any other offer or discount unless otherwise stated. Promotions & Online Exclusive Offers We have set out below the payment methods which we accept, we may change these payment methods from time to time. You are responsible for ensuring that you comply with the terms and conditions, including transaction limits or purchase requirements, and in particular in relation to any buy-now-pay-later service providers, for any payment method you utilise to make a purchase from LIVA.

Our online store accepts the following forms of payment: Shop Pay and PayPal.